View the KLM annual report 2020 below. Download this and previous annual reports by simply selecting the year. And read the PDF documents on your computer and mobile device.
KLM’s ambition is to become Europe’s most customercentric, innovative and efficient network carrier. This means that we invest in innovations that increase customer intimacy and improve operational performance. KLM aims for lower and more flexible cost, as well as higher productivity. In addition, KLM strives to optimise our position as a network carrier by operating a competitive intercontinental and European network.
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